Refund policy
Thank you for choosing AetherGlyn for your outdoor camping needs. We are committed to providing you with high-quality gear for your adventures. If you are not completely satisfied with your purchase, we are here to help.
Return Window You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unused, undamaged, and in its original packaging.
How to Start a Return
-
Please contact our customer service team at ncxgdyrgdugdbcc64364@gmail.com with your order number and the reason for your return.
-
Once your request is approved, we will provide you with return instructions and the return shipping address.
-
Please note that unless the item is defective or damaged upon arrival, return shipping costs are the responsibility of the customer.
Refund Process Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it typically takes 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
Non-Returnable Items Certain types of items, such as sale items or gift cards, cannot be returned.
Damaged or Incorrect Items If you receive an item that is damaged, defective, or incorrect, please contact us at the email address above within 48 hours of delivery. We will prioritize your request for a replacement or a full refund.